1. Overview

This refund policy outlines the terms and conditions for refunds on HarvestAPI's API services. We strive to provide reliable and high-quality API services and ensure transparency in our refund processes.

2. Subscription Plans

Our subscription plans are structured as follows:

• Monthly Plans: Billed on a monthly basis with automatic renewal.
• Annual Plans: Billed annually with a discount compared to monthly billing.
• Custom Enterprise Plans: Billed according to specific agreement terms.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• Service Outages: Extended service disruptions exceeding our SLA guarantees.
• Billing Errors: Incorrect charges or duplicate payments.
• Technical Issues: Persistent technical problems preventing service use.
• Special Circumstances: Evaluated on a case-by-case basis.

4. Non-Refundable Cases

Refunds are not provided for:

• Unused API credits or quota within an active subscription period.
• Cancellation of service after the billing period has started.
• Changes in API requirements or business needs.
• Misuse of the API or violation of our Terms of Service.

5. Refund Process

To request a refund:

1. Contact our support team at contact@harvest-api.com.
2. Provide your account details and reason for the refund request.
3. Include relevant documentation or evidence, if applicable.
4. Allow up to 5 business days for review and processing.

6. Processing Time

Our refund processing timeline:

• Review of refund requests: 1-2 business days.
• Approved refund processing: 3-5 business days.
• Credit card refunds: 5-10 business days to appear on statement.
• Bank transfers: 5-7 business days for international transfers.

7. Refund Methods

Refunds will be processed through the original payment method:

• Credit/Debit Card Payments: Refunded to the same card.
• Bank Transfers: Returned to the originating account.
• PayPal: Refunded to the PayPal account.
• Alternative arrangements may be made in special cases.

8. Pro-Rated Refunds

For eligible cases, pro-rated refunds are calculated based on:

• Unused portion of the service period.
• Actual service disruption duration.
• API usage during the affected period.
• Applicable service credits or compensations.

9. Service Credits

In some cases, we may offer service credits instead of monetary refunds:

• Additional API quota or credits.
• Extended subscription period.
• Upgraded service features.
• Custom compensation arrangements.

10. Important Note

Before requesting a refund, we encourage users to contact our support team for technical issues or service concerns. Many situations can be resolved through our customer support channels, ensuring continuous access to our API services without interruption.

For any questions about our refund policy or to submit a refund request, please contact our billing support team at contact@harvest-api.com. We are committed to handling all refund requests fairly and transparently while maintaining high standards of customer service.